Store policy
Return and Exchange Policy
If you’re not satisfied with your order, we are happy to offer you store credit or process an exchange for eligible items. At this time, we do not issue refunds for orders.
• Return Request: Returns must be requested within 2days of receiving your order.
• Exchange/Return Conditions: Unworn, unwashed items can be returned or exchanged within 7 days of receipt. Items must be in original packaging with tags still attached.
• Non-returnable Items (Final Sale): Sale items, coupon discounted items, pre-order items, final sale items, white-colored items, knitwear, delicate fabrics, jewelry, socks, hats, etc.
How to Request a Return or Exchange:
• Customers are responsible for shipping costs associated with returns and exchanges.
• To request a return or exchange, email bettercallsister@gmail.com with your order number and the items you would like to return.
• US Domestic Orders: Once approved, we will email you a return label. Please pack and send items back in their original packaging.
• Upon receipt of your return, you will receive store credit for the cost of the returned items, excluding shipping fees.
Return Criteria Not Met:
Better Call Sister reserves the right to deny return credits if the returned items do not meet our return criteria. In this case, the items will be sent back to the customer without store credit.
Shipping Policies
• Shipping Processing Time: Please allow 7-10 days for the shipping process. Orders are typically processed within 2-3 days, with an additional 5-7 business days for shipping.
• Shipping Charges
- Standard shipping rates are calculated at checkout.
- Flat Rate Shipping within the US: $10.
- Free Shipping for US Orders: Orders over $200 qualify for free 5-8 business day shipping.
• Shipping of All Items Together:
If you order both in-stock items and restocked or pre-ordered products, all items will be shipped together once they are available.
• Lost or Stolen Shipments:
We are not responsible for shipments that are lost or stolen. It is the customer’s responsibility to file a claim with USPS or UPS. Once items have been delivered, they are the customer’s responsibility. If items are lost in transit, a claim must be filed with USPS or UPS.
All US orders are fully insured, and you will be able to receive a full refund via the insurance check provided by USPS.
If you experience any issues, email us and we will assist you as best we can.
Damaged or Defective Products
If you find that one of our products is faulty or has been damaged, please contact us at bettercallsister@gmail.com with photos of the issue, and we will find the best solution for you.
The Following Are Not Acceptable Reasons for Defects:
• Minor imperfections due to mass production (e.g., stitching errors, chalk marks, scratches, creases, double stitching, unremoved threads, pattern inconsistencies, loose hairs, fiber odors, thread bunching).
• Slight unraveling or irregularities in knit fabrics (e.g., uneven shoulder heights, fabric misalignment, yarn inconsistencies).
• Light stains on off-white colors (e.g., ivory white) due to the mass production process.
• Natural weeping of fabric due to stitching quality and material nature.
• Personal variations in color, feel, and shine due to resolution, lighting, angles, and model body type.
• Color differences and sizing errors due to screen differences.