Shipping and Return
Shipping
Your order will be shipped pending item availability and order volume. Please allow up to 2-3 business days for handling. Standard shipping rates are calculated at checkout, and we offer $10 flat rate shipping within the contiguous US.
If you would like expedited shipping, please email us at bettercallsister@gmail.com to inquire about rates and times.
Please make sure that your order is shipping to a secure location, as once the package has been delivered to the correct location we cannot be responsible for lost or stolen packages. If you receive a damaged item, please contact us immediately at bettercallsister@gmail.com with photos of the damaged item and the packaging, and hold onto the packaging until your claim is processed. If the carrier decides to do an inspection and you no longer have the packaging, unfortunately we will not be able to process your claim.
South Korea
배송지가 한국일 경우, 주문하실때 주문자 이름과 주소를 한국어로 작성해주시면 더 정확히 배송 되니 참고해 주시기 바랍니다. (flat rate $40)
한국으로 배송되는 모든 주문은 주문자의 개인 통관 번호 혹은 주민등록 번호가 필수입니다. 해당 란은 Payment 페이지 Additional Information (Personal Customs Code) 란에 기입해 주시면 됩니다. 개인 통관 번호 미입력에 따른 배송지연이나 통관시 발생하는 문제에 대해서 저희는 책임지지 않습니다. 한국 구매는 교환/환불 불가한 점 양해부탁드립니다.
All orders placed to South Korea require a customs clearance number or a resident registration number. You can find the additional information where the personal customs code written on the payment page. Please understand that we cannot accept return/exchange on orders from Korea.
Free Shipping
Orders to be shipped within the U.S will be eligible for free 5-8 business day shipping as long as their total is greater than or equal to $200.
Return
We accept returns of any unused, undamaged products within 7 days of delivery for store credit minus actual shipping costs. Glass, ceramics, and pantry items are not returnable. All items must be in their original packaging. If you would like to make a return, please email us at bettercallsister@gmail.com for approval before sending your item. We cannot offer credit for any returns sent without approval.
At this time we are not able to accept returns on orders shipped outside of the US.
Sale items, sold out items, pre order items cannot be refunded or exchanged.