Store policy

 

Return and Exchange Policy 

If you’re not satisfied with your order, we are happy to offer you store credit or process and exchange for eligible items. At this time, we do not issue refunds for orders. 

Returns must be requested within 7 days of receiving your order. Items must be unworn, unwashed, free of damage, and have the original tags.

Non-retunable items (final sale): Sale, Coupon discount items, Pre-order, Final sale, White colors, Knitwear, Delicate fabrics, Jewelry, Socks , Hats

    Requesting a Return or Exchange

    Customers are responsible for shipping costs associated with returns and exchanges.

    To request a return or exchange of an item, email bettercallsister@gmail.com with your order number and items you would like to return. US Domestic orders, once approved, we will email you a return label for the items. Please pack and send items back in their original packaging. Upon receipt of your return, you will receive store credit for the cost of the returned items, this excludes shipping cost.

    Better Call Sister has the right to deny return credits if items received do not meet our return criteria. In this case, the items will be sent back to the customer without store credit

    Shipping Policies  

    Please allow 7-10 days for the shipping process. Orders are typically processed in 2-3 days, with an additional 5-7 business days for shipping. If you have not received your items after 14 days, please reach out to bettercallsister@gmail.com for assistance. 

    Standard shipping rates are calculated at checkout, and we offer $10 flat rate shipping within the contiguous US.

    Orders to be shipped within the U.S will be eligible for free 5-8 business day shipping as long as their total is greater than or equal to $150.

    All items will be shipped together. If you order an in-stock item along with a restocked or pre-ordered product, all items will be shipped together once they are available.

    Better Call Sister is not responsible for damaged or lost packages due to the shipping process. However, if you incur issues, email us, and we will try to assist the best we can. 

    Damaged or Defective products

    If you find that one of our products is faulty or has been damaged, please contact us at bettercallsister@gmail.com with photos of the issue and we will find the best solution for you.

    The following are not acceptable reasons for defects

    • Minor imperfections due to mass production, such as unintentional contamination in the production process (Minor stitching errors, chalk marks, scratches, creases, double stitching, unremoved threads, pattern inconsistencies, flying hairs, fiber odors, thread bunching)
    • Slight unraveling or irregularities in knit fabrics, such as uneven shoulder heights and backs, fabric misalignment, and yarns.
    • Light stains on off-white colors, such as white ivory, due to the mass production process
    • Natural weeping of the fabric due to the stitching quality and nature of the material
    • Personal variations in color, feel, and shine due to resolution, lighting, angle, and model body type.
    • Color differences and sizing errors due to screen differences