Shipping and Return

[Shipping]

Your order will be shipped pending item availability and order volume. Please allow up to 2-3 business days for handling. Standard shipping rates are calculated at checkout, and we offer $10 flat rate shipping within the contiguous US.

If you would like expedited shipping, please email us at bettercallsister@gmail.com to inquire about rates and times.

Please make sure that your order is shipping to a secure location, as once the package has been delivered to the correct location we cannot be responsible for lost or stolen packages. If you receive a damaged item, please contact us immediately at bettercallsister@gmail.com with photos of the damaged item and the packaging, and hold onto the packaging until your claim is processed. If the carrier decides to do an inspection and you no longer have the packaging, unfortunately we will not be able to process your claim.

[Free Shipping]

Orders to be shipped within the U.S will be eligible for free 5-8 business day shipping as long as their total is greater than or equal to $200.

[Return]

All returned products are eligible for store credit only. (Excluding damage)

To initiate a return on a web item please email us with the reason and order number at bettercallsister@gmail.com within 3 days from the date the customer received it.

Items must be returned in their original condition (unwashed, unworn and undamaged, with all tags) and its original packaging within 10 days from the date the customer received it. Any returned items that are incomplete or damaged will be sent back as is to the customer at the customers expense.

Return costs (postage, packaging and other costs) will be paid by the customer. Shipping fee for any return caused by our fault will be paid by the company. Goods sent unilaterally without prior information will be returned to the customer at the customers expense.

Non-refundable items: sale, coupon discount items, pre-order, final sale, white colors, knitwear, delicate fabrics, jewelry, socks , hats )

[Refund]

All returned products are eligible for store credit only. (Excluding damage)

Please note store credit is valid for 6 months from the issuance date. Items purchased with store credit is not eligible for return.

Please note that original shipping fees are not refundable.

[Exchange]

If you want to exchange a purchased item for a different size or color, please return the item and place a new order.